If you were to do a search on top 5 worst companies in the country, Travelers I bet is in the top 3, and there is much documentation.
Not only do they not take care of their customers, they completely bend the restoration contractor over as well.
If we had a choice of not working with them, we wouldn't. Unfortunately they are thrown together with several companies which create a "Program"
That being said, I can promise you that this is the exception, and not the rule in the industry.
State Farm, Farmers, USAA, CHUB, Allstate, and Encompass all take care of their customers for the most part, but you have to rely on your adjuster with each of these companies. It's just not as cut throat is being dropped for filing a claim.