lhcorals February 19, 2009 February 19, 2009 I had a problem with my Tunze 6101. The gph has decreased in the past couple of week's. I sent Tunze (Roger) a e-mail last night and explained the problem and that i didnt have a back up. He e-mailed me today and said a whole new unit is on the way. That is without him getting my old pump first. What a stand up company. My hats off to them. Lynn
dschflier February 19, 2009 February 19, 2009 Wow that is very nice to hear. Is this person the tunzee rep for the area or is he a store owner?
ctenophore February 19, 2009 February 19, 2009 Roger Vitko is the Tunze USA national rep. He is one of the finest examples of customer service in the entire industry.
jamesbuf February 19, 2009 February 19, 2009 Roger Vitko is the Tunze USA national rep. He is one of the finest examples of customer service in the entire industry. Couldn't agree more. When I had problems with my first couple 6055s, Roger replaced them with the latest model with the "fixes", no questions asked. Probably the best customer service of a non-local company I'll ever experience.
onyx February 19, 2009 February 19, 2009 Can I get an email addy for him? Our Nanostreams are broken again.
jamesbuf February 19, 2009 February 19, 2009 Can I get an email addy for him? Our Nanostreams are broken again. I contacted him through reefcentral. Pretty quick response time too.
jamesbuf February 19, 2009 February 19, 2009 Oh wait, I looked through my emails and I used this email address which went right to Roger: tunze@sbcglobal.net
lhcorals February 19, 2009 Author February 19, 2009 I had a problem with my Tunze 6101. The gph has decreased in the past couple of week's. I sent Tunze (Roger) a e-mail last night and explained the problem and that i didnt have a back up. He e-mailed me today and said a whole new unit is on the way. That is without him getting my old pump first. What a stand up company. My hats off to them. Lynn Not only did he send me a new unit, Roger sent me the new 6105 to replace the 6101.
jamesbuf February 20, 2009 February 20, 2009 Not only did he send me a new unit, Roger sent me the new 6105 to replace the 6101. Freakin' awesome.
reefhunter February 20, 2009 February 20, 2009 Roger is the man... 3 of my 4 Tunze Pumps have been replaced by Roger...
johnnybv February 20, 2009 February 20, 2009 And this is the reason we Deal Tunze!!! They provide outstanding service all the time, definatly justifies the higher cost of anything Tunze. John
extreme_tooth_decay February 20, 2009 February 20, 2009 Roger is the man... 3 of my 4 Tunze Pumps have been replaced by Roger... Seems like a lot more replacing than a high quality product would require.
Almon February 20, 2009 February 20, 2009 Seems like a lot more replacing than a high quality product would require. I was thinking the same thing. It's awesome that the customer service is so good, but why do so many Tunzes have problems? Was it a bad batch? Just bad luck? A 75% failure rate for any product is unacceptable. I've bought six (6) Koralia 4's and one (1) has failed. I think that is still a very high failure rate, but better than 3 out of 4. Maybe it's my expectation that needs adjustment.
Origami February 20, 2009 February 20, 2009 That's excellent customer service alright. Luckily for us, there are a number of companies in this hobby that've established great customer service reputations. This is just another example of how premium products stay at the top of the heap and cultivate an expanding, loyal customer base even in tough times.
lhcorals February 21, 2009 Author February 21, 2009 (edited) I was thinking the same thing. It's awesome that the customer service is so good, but why do so many Tunzes have problems? Was it a bad batch? Just bad luck? A 75% failure rate for any product is unacceptable. I've bought six (6) Koralia 4's and one (1) has failed. I think that is still a very high failure rate, but better than 3 out of 4. Maybe it's my expectation that needs adjustment. I know quite a few people who have had problems with the Koralia's. Only difference is they had no customer service support. I have 2 Tunze that have been running for 3 years and no problems. I would rather pay the extra for a product that might have a problem and get the support than go with cheaper and still have problems with no support. Edited February 21, 2009 by lhcorals
ctenophore February 21, 2009 February 21, 2009 Maybe it's my expectation that needs adjustment. I agree that 1 of 6 korallias is bad and 3 of 4 streams is worse, but keep in mind these devices are required to do continuous duty in a harsh environment, yet need to be made cheap enough to be affordable for hobbyists. Prop pumps are still fairly new, and getting the materials and designs down to the point where they can run continuously for 10 years will take a while. Prop pumps are trickier than standard impeller pumps because the props put a lot of pressure on the thrust washers under the impeller, which means more wear and quicker failure no matter how tight the parts are machined or molded.
johnnybv February 21, 2009 February 21, 2009 Seems like a lot more replacing than a high quality product would require. from my experience the amount of problems vs the amount sold is a much lower percentage than any other similiar pump on the market.
onyx February 21, 2009 February 21, 2009 Can I get an email addy for him? Our Nanostreams are broken again. I am no longer welcome on RC lol. Thanks for the address.
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