Big Country January 19, 2013 Share January 19, 2013 (edited) Got a bucket of salt delivered from FedEx today, the bucket was totally destroyed. Luckily it's Red Sea Salt and there is a inner bag to hold the salt so I didn't lose much, would have been a real mess with IO or RC Edited January 19, 2013 by Big Country Link to comment Share on other sites More sharing options...
BubbleHead January 19, 2013 Share January 19, 2013 Link to comment Share on other sites More sharing options...
DaveS January 19, 2013 Share January 19, 2013 That's pretty funny. Could they even have used the handle to carry the bucket? I'm guessing that damage happened on the truck. Since it would have made such a mess, they probably would have put it in a box or something at the distribution center before letting it go further into their system. This assume logical thinking which absolutely positively NOT guaranteed overnight (or any other time)... Link to comment Share on other sites More sharing options...
Big Country January 19, 2013 Author Share January 19, 2013 That's pretty funny. Could they even have used the handle to carry the bucket? I'm guessing that damage happened on the truck. Since it would have made such a mess, they probably would have put it in a box or something at the distribution center before letting it go further into their system. This assume logical thinking which absolutely positively NOT guaranteed overnight (or any other time)... They repackaged it in a large box. Somehow the bag held with a big point of the broken bucket poking a hole in it. Link to comment Share on other sites More sharing options...
surf&turf January 19, 2013 Share January 19, 2013 Email whoever you got it from and let them know. I had the same thing with an order from Fosters and Smith and they replaced it free of charge. Link to comment Share on other sites More sharing options...
Big Country January 19, 2013 Author Share January 19, 2013 Email whoever you got it from and let them know. I had the same thing with an order from Fosters and Smith and they replaced it free of charge. I emailed them and sent a picture, I didn't lose much salt so I wasn't worried about it but wanted to show them what FedEx did. I also told them that the buckets are thinner walled than the IO buckets and the BRS shipped the Red Sea buckets packaged in a tight fitting box to protect them. They said they would forward my email to their shipping department. Link to comment Share on other sites More sharing options...
jimlin January 19, 2013 Share January 19, 2013 luckily it was not live fish. Link to comment Share on other sites More sharing options...
Origami January 19, 2013 Share January 19, 2013 I emailed them and sent a picture, I didn't lose much salt so I wasn't worried about it but wanted to show them what FedEx did. I also told them that the buckets are thinner walled than the IO buckets and the BRS shipped the Red Sea buckets packaged in a tight fitting box to protect them. They said they would forward my email to their shipping department. They should send you a coupon or give you a credit of some sort as a way of thanking you for reporting the shipping problem and giving them a chance to fix it before it costs them money and customers. Link to comment Share on other sites More sharing options...
Big Country January 20, 2013 Author Share January 20, 2013 They should send you a coupon or give you a credit of some sort as a way of thanking you for reporting the shipping problem and giving them a chance to fix it before it costs them money and customers. I'm not holding my breath, figure I've already got alot out of them with free shipping on 2 buckets of salt. Lady FedEx driver said she's used to delivering buckets and boxes of salt since she has 3 reefers on her route...lol. Link to comment Share on other sites More sharing options...
sen5241b January 20, 2013 Share January 20, 2013 I've heard nothing but horror stories about FEDEX for the last decade. Link to comment Share on other sites More sharing options...
smallreef January 20, 2013 Share January 20, 2013 All I know is, the scary thing, is they are BETTER than the postal service....which is sad. Used to get great delivery service from them...out here its been horrible.. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now