Same here. I had a similar experience and they stand by there product. I can't wait to see what this company does in the future. Nothing like a Vortech. This is no knock on Tunze as they are very good also. But I don't see how any company can compete with the Ecotech line. The power, style and footprint are hard to beat. If the company expands I hope they can get the prices down. That is the only bad thing is the price, but it has to be one of my favorite pieces of equipment. I've had my Vortech 2 years and still think its neat.