Gang,
There is a lesson learned relating to our hobby here for livestock!
(FWIW, if this wasn't on top of "View New Post", would have let it bury it self!)
BUT, When your dealing with livestock, you have various levels of dealers/vendors that can help bring livestock 1000's of miles in a short time to allow us to populate our tanks with hopefully healthy livestock!
The level of service that the owners of these establishments choose/gamble on is what will keep them in the business for more than a short time and frankly, pay the bills to keep the doors open!
Internet vendors usually are buying right when they basically come off the boats and offer discounted prices and usually a refund to get you to place an order, BUT you NEVER know for sure what your getting until it shows up!
Chain Stores (Petco, etc), are probably the next step up but YOU KNOW what you dealing with and though we all like the Mall Scenarios, a huge risk as well! WARRANTY ZERO!
LFS aka, the mom and pop's are the backbone of the industry providing HANDS ON service and livestock that you can actually see what your getting! Though I've never seen one that offers a refund, at least most take the time to acclimate and treat and prep their wares before we the customers can come in and do SMART SHOPPING by watching the fish for while, see if its eating before we you take it with us and then DOING our best to acclimating them into our tanks!
Lance, sorry you had a loss, I know your frustration, I've personally have lost propably over a $1000.00+++ worth of livestock with nothing but empty feelings and pocket book to show for it!
IMO, BRK and his staff run an A++++ operation! One of the best in the area, let alone the country!
Give them another chance!