Oprah Wrangler July 5, 2013 July 5, 2013 Hello Wamasers, I have a DC 3000 that I use as a return pump. Just in the past few weeks it has not been running when submerged and when I do get it going the out put is significantly decreased. I tried all of the usually pump troubleshooting to no avail. I figured that I would give the manufacturer a call and ask for advice and see if they have experienced this with any of their other pumps. The guy that answered the phone was on his way into a rehearsal for his wedding this weekend and still took the time to talk to me about my pump. He assured me that what I was experiencing was not normal and that the pump must be defective. He asked me to email him my name, address, and contact information and that he would make sure a replacement pump is mailed to me today. I asked if he would like me to mail the defective pump back but he declined saying that if for some reason it starts working correctly again I will have two. He said it is the least he could do for a loyal customer. ( I also run one of their skimmers) Providing the pump actually comes,and I have no doubt that it will, I give RLSS two thumbs up and three snaps in a circle. It is great when a company exceeds your expectations.
monkiboy July 5, 2013 July 5, 2013 please let us know when it arrives. there has been a huge surge of defect posts on the other forums about RLSS goods but also about poor customer service so this is great to hear. thank you for posting.
Oprah Wrangler July 5, 2013 Author July 5, 2013 That's absolutely incredible service, Andre! I know, I am still in shock...lol
Oprah Wrangler July 5, 2013 Author July 5, 2013 please let us know when it arrives. there has been a huge surge of defect posts on the other forums about RLSS goods but also about poor customer service so this is great to hear. thank you for posting. Really, I did not know that others had been experiencing troubles. I will post here when the pump arrives.
Oprah Wrangler July 8, 2013 Author July 8, 2013 Update: I received an email this morning from Adam with RLSS and my pump is on the way. He was very nice in the correspondence and also very candid about some issues they have had with meeting customer expectations. I am very glad to be dealing with them on the pump replacement. Will let you guys know when it arrives.
Oprah Wrangler July 16, 2013 Author July 16, 2013 The pump arrived today, brand new in box and runs like a dream. Thanks Rlss Waveline for following through. My fish are very happy.
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