Awesome Service from Neptune Systems

[Sharkey18]

Someone, (who shall remain blameless and nameless) destroyed the cord on my Aqua controller display. I think it got sucked into the vacuum.

 

Sent the display back to Neptune. They replaced the cord for $35 and are sending it back. Kept me up to date every step of the way, replied quickly to every email and were friendly and efficient on the phone. So far I give them two thumbs up for their customer service. Assuming it works once I get it back and I will be SUPER happy.

 

I also highly recommend the controller. I love it.

[Happyfeet]

That seems kind of steep to replace an electrical cord?

 

Glad they had good customer service though! Thinking of picking up a controller from them myself.

[Origami]

Curt at Neptune is amazing. As many people as use his products, he readily engages in personal dialogue with each of us it seems.

 

I'm assuming that you mean Apex display because the Aquacontroller's display is integrated and the only cords that go into and out of it are removable.

 

When you think about the time to open and close the unit, solder in a new interface cord, check it, and send it back, PLUS the overhead to run a business, $35 isn't very much in my opinion.

[Happyfeet]

Curt at Neptune is amazing. As many people as use his products, he readily engages in personal dialogue with each of us it seems.

 

I'm assuming that you mean Apex display because the Aquacontroller's display is integrated and the only cords that go into and out of it are removable.

 

When you think about the time to open and close the unit, solder in a new interface cord, check it, and send it back, PLUS the overhead to run a business, $35 isn't very much in my opinion.

 

Maybe it's just my Irish blood.

[Sharkey18]

Ah yes, the Apex display. Whatever....

 

$35 isn't cheap but I agree with Origami. I can't imagine they even make much profit off of charging $35 and I CAN"T DO IT, so I'm happy that they can.

 

Now I can't wait to get it back.