bbyatv May 12, 2009 Share May 12, 2009 WAMAS Members, I recently ordered 5 sediment filters from Air, Water, and Ice. I ordered the 5 micron version and received the 10 micron version. I then sent Air, Water, and Ice an e-mail explaining the mix up. Here is the responce I got. Hello Bruce, We apologize for the mix up. We'll send the correct ones for free to you. Regards, Don Now that is what I call customer service. I am now a repeat customer. Bruce Link to comment Share on other sites More sharing options...
Origami May 12, 2009 Share May 12, 2009 I really like AWI for the same reason. They go out of their way to give you good service. It's stories like this, Bruce, that keep people like you and me coming back, and others a reason to give them a try. Thanks for the report. Link to comment Share on other sites More sharing options...
YBeNormal May 13, 2009 Share May 13, 2009 And some people still think buying off eBay is a good deal... They are just as helpful if you need a replacement part under their (lifetime) warranty! Link to comment Share on other sites More sharing options...
John March 25, 2013 Share March 25, 2013 Couldn't find a more recent review for AWI, so I am must revive this one. Just got off the phone with AWI for another year's worth of filters...Always courteous, helpful, and professional. Link to comment Share on other sites More sharing options...
sachabballi reef March 25, 2013 Share March 25, 2013 OMG they are the BOMB...I never buy any replacement stuff anywhere else and their extreme typhoon iii ROCKS Link to comment Share on other sites More sharing options...
smallreef March 26, 2013 Share March 26, 2013 Yep...good customer service no matter the question... Link to comment Share on other sites More sharing options...
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