Talk About Customer Service

[rsaavedra]

Grey Seas Aquatics, yesterday I had a minor problem with my Kalk Stirrer and I decided to put GSA's customer service to the test. Here is the timeline:

 

~945pm - discovered and troubleshoot the problem

~1000pm - called GSA :(

~1005pm - got call back from GSA

~1012pm - GSA arrived at my house in Rockville

~1030pm - GSA solved the problem and moded the Kalk Stirrer

~1030pm - 1110pm reef chatter

~1110pm - GSA departed Rockville

 

I was lucky that GSA was driving on my area when I called, never the less GSA went out of their way to solve my problem.

 

**Did you noticed that we spent more time reef chattering than the time it took for GSA to resolve my problem.

 

Grey Seas Aquatics Customer Service is the BEST CUTOMER SERVICE I HAVE EXPERIENCED IN YEARS!!!! A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+A+

 

Raf

Edited April 4, 2007 by rsaavedra

[mosheikh]

I am also a highly satisfied customer with Grey Seas Aquatics, and the customer service is excellent!

[trble81]

Raf,

 

Good to know as we go equipment shopping for the tank we're getting from you

[flowerseller]

So are you saying GSA is radio dispatched with tech's on-call circeling the beltway?

 

I'll bet the GSA techs will get to know the MAYTAG MAN very well and spend alot of time eating PB&J 's

[YBeNormal]

The one I bought from GSA included lifetime parts and service warranty, 24x7 live tech support, 6-hour dispatch for on-site support, free installation and adjustment and a 10-year supply of kalk. What a company!

[Guest Bemmer]

Raf et al,

You are all too funny. I love the reef chatter comment. You can't get away from the chatter. Unless I have some place to be, folks can chatter all they want when they come over to talk about...MY GSA equipment. ;-)

[Jager]

lucky for dan eric b didnt steal his PB&j

[jamesbuf]

and a 10-year supply of kalk. What a company!

 

 

That is too funny. I also wonder how long it will take me to go through all 50lbs of the Kalk.