Terrible experience with Nyaquatic

[FishingandReefing]

Hi, hope this is the right place to share my experience with Nyaquatic, which it was terrible and I want to share so members can make their informed decision.

 

Placed an order on 2/22/26 and it was confirmed to ship out on 2/26. I took a day off to prepare for the delivery, there was no email or anything as of 2/26 so I emailed and texted several times finally got a response that he said it wasn’t confirmed on his end (I have proof that it was confirmed).

 

He offered to ship it out on 2/27/26 and delivery date would be the next day which is today so I gave him another chance, NOTHING came, called, texted and emailed several times no response.

 

I finally emailed and texted him to cancel and issue a full refund. As of now still no response. I will file through my credit card company if I don’t hear back from him soon.

 

Very disappointed and stressful to deal with. Stay away from Nyaquatic.

 

 

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[ReeferMan]

Great to know. I have been looking at their fish but don't want to deal with this. Unprofessional

 

[Jeremy]

FWIW, I had a completely opposite experience with them but it was a few years ago.  Maybe something has changed there. 

[cpu933k]

I just had an order two weeks ago and they called me the day before delivery to tell me that the fish I ordered didn't make it. They offered a refund or to wait to see if they got any more later. I asked for a refund. I also asked them to cancel/refund the other fish in the order, which they did.

[DaJMasta]

I got an order from their live sale this past week and while they said they had fewer fire shrimp than expected from some losses from their supplier, they sent an email to notify me and the rest arrived healthy and well packed (big box, lots of water, 5 small heat packs in my case.)

 

I did get confused because I am used to picking a delivery day whereas with their checkout you pick a shipping day, but I could be home for the following day so it was no big loss.

 

All in all, my experience was positive.  I've had worse cancellations (not telling you it isn't shipping until you open the box) and much shoddier shipping.

Edited Tuesday at 01:19 AM by DaJMasta

[FishingandReefing]

I had bought many fish from them before without major issues. As Jeremy mentioned, perhaps the level of service degraded as most business tends to be when they made their names known.

Last order from 4/2025, only 2/3 of my order was fulfilled but I paid the entire shipping fee. 5 Anthias delivered, few with sign of uronema which extremely contagious and deadly (one didn’t make it after few hours). They were in a 25g QT tank, and I lost all of them. There was a slight going back and forth on the credit but eventually I got them.

This time I wanted to spend the credit and be done with them, here I went into the hole again.

Again, placed my order on 2/22 and requested to be shipped out on 2/26 so delivery will be next day. It was shown order confirmed, credit card payment went through, and delivery date 2/26.

There was no emails, and no response to calls, text, or email til later at night 2/26 and Michael said there was a messed up on my end
but he can ship them out on 2/27 so I can have it on Saturday so I told him go ahead. I waited and waited, nothing showed up. I took a day off on Friday and had to changed my family plan on Saturday.

If you had good experience and want to continue doing business that’s good for you because I was doing the same until this horrible experience and I was stressed out.

Once I spent the remaining credit, I am DONE with this company.

Thanks for listening to me vent, I have attached some pictures to prove.





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[FishingandReefing]

Here’s a screen shot of the order was confirmed on 2/22/26.


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