I had bought many fish from them before without major issues. As Jeremy mentioned, perhaps the level of service degraded as most business tends to be when they made their names known. Last order from 4/2025, only 2/3 of my order was fulfilled but I paid the entire shipping fee. 5 Anthias delivered, few with sign of uronema which extremely contagious and deadly (one didn’t make it after few hours). They were in a 25g QT tank, and I lost all of them. There was a slight going back and forth on the credit but eventually I got them. This time I wanted to spend the credit and be done with them, here I went into the hole again. Again, placed my order on 2/22 and requested to be shipped out on 2/26 so delivery will be next day. It was shown order confirmed, credit card payment went through, and delivery date 2/26. There was no emails, and no response to calls, text, or email til later at night 2/26 and Michael said there was a messed up on my end but he can ship them out on 2/27 so I can have it on Saturday so I told him go ahead. I waited and waited, nothing showed up. I took a day off on Friday and had to changed my family plan on Saturday. If you had good experience and want to continue doing business that’s good for you because I was doing the same until this horrible experience and I was stressed out. Once I spent the remaining credit, I am DONE with this company. Thanks for listening to me vent, I have attached some pictures to prove. Sent from my iPhone using Tapatalk