I have no qualms hijacking an ERC love thread Dedication and hard work are an understatement when it comes to the phenomenal business practices of ERC. I have a feeling when its "Dr. Marcos and Dr. Richards Live Aquaria" in 20 years and not "Dr. Foster and Smith", those of us that have been working with them for a while will know exactly why!
I LOVE ERC, and here is why:
The last few months I have had a hectic travel schedule, and I was not able to pick up my LRS food for like two months until after I ordered it in the last group buy.
I missed scheduled meetups, never answered messages on WAMAS etc. because of ongoing developments in my professional life. Weak excuse, I know ERC was extremely patient, especially since at one point I had totally forgotten I had purchased it and it was one of Marcos's messages that reminded me.
Thankfully, ERC was willing to put up with my flakiness, AND when I had to gall to ask for ten minutes of their time just to talk about tank stuff when I finally was able to meet up with them ( totally not ERC's fault, remember! ) Marcos listened to me and gave me some good advice. All with a smile.
Great company, if you are one of the rare WAMASers who has not done business with ERC, I highly suggest you do. And if you are not a WAMASer, become one!