Need Help Programming XR15

[ebman74]

So I water damaged my Gen3 XR15. EcoTech gave me a good deal on a new Gen4. Came today. I logged in to ecosmartlive and removed the gen3. Plugged in the new one. Everything seemed fine, then noticed the light wasn’t on. Every time I try to program it it either says I’m offline or a message pops up and says an unexpected issue occurred. It is really glitchy. Don’t know if it is me or their site and of course it’s the weekend so no support. No Reeflink yet, just USB. Anyone have any ideas before I throw this expensive crap out the window and put a MH light on it!? My gen3 has no issues for about three years!

[ImGoingCoastal]

Do you have the ecosmart connection manager running?

If you do, may want to restart it.

[ImGoingCoastal]

That's what kicked my arse.

[ebman74]

I think some virus software is blocking it! Or flash isn’t working on Chrome. I can’t figure it out! Will have to wait until Monday when I can call them!

[ImGoingCoastal]

Is your version of chrome up to date?

Maybe uninstall and reinstall the connection manager?

[ebman74]

Yeah. I just updated Chrome and that is when it stopped even recognizing the light. I un-installed connection manager, re installed it, deleted my EcoSmart account, set up a new one. Nothing! Then the light came on at 3am! It’s running the program in the wrong time zone, but I can’t change it!

[ebman74]

Update:

I figured something on my old laptop was blocking either java or flash. I carried my 27” iMac up to the aquarium, was able to program the light! So it never was ecotech’s fault. Thanks for all the advice and suggestions.

[ImGoingCoastal]

Cool! Glad you got it sorted out (somewhat)