Have never ordered online before, was skeptical about ordering, but I read only good reviews about Reeftopia, they had a piece of zoos that I really wanted for a while, so I went ahead and order it with some snails, shrimps, and 2 fish. came to 128.50, with free shipping. pretty good deal actually.
2 zoos (5-7 polyps each), 50 nass vibex, 5 pepp shrimps, blackcap basset, blenny, and free 3 pepp shrimps for order over $120.
Placed order last Thursday night, Dec 10. didnt pay for Sat. delivery, I was fine it coming this week. Got an email from them saying they got the order in Friday night, saying that they will ship it out Monday night for Tuesday morning delivery.
Monday night came, got another email stating that order was shipped with FedEx tracking.
Tuesday Morning, 9am, knock on door, FedEx guy drop it off. took it inside. checked all orders, and everything was there. everything is alive.
Packaging is very good. Styrofoam box, every packed neatly, double bagged, heat pack taped on the top, every thing was nice and warm.
place the bags in my QT for 15 minutes, following their recommended acclimation info, after 5 minutes, put a shot tank water in, repeat 4-5 times.
Dump all inverts in tank, everything moving just fine, fish just hiding in corner.
shrimp actually moving around looking for food, dropped some pellets in, the shrimp headed right towards it, fish took no interest. all snails disappeared in the sand (snails went into different tank), zoos opened up in an hour or so.
today, woke up, fish were dead =( no idea why. shrimp still good. zoos opening normally.
emailed them this morning, around 10am, telling them that the fish didnt make it. They have a 5 day after arrival guarantee. got an email back from them about 1 hours later. Here is their actual email reply.
"We