AP9X dead?

[beatle]

I've had my AP9X running well for 32 months, but this afternoon I noticed it was off.  I turned the power supply off and back on as the light wasn't accessible via the app.  The light came on and then went back off after a second.  I did this a few times repeatedly with the same results.  I tried a factory reset, but was only able to get through the wifi setup manually (QR code did not work) to join the light's network.  However even after getting it "connected" to my wifi, I am still not able to connect to it via the app, and it is not showing up as a device on my router.  Seems like there is some kind of fault I cannot troubleshoot.  It's out of warranty, but I reached out to Kessil about this.  Doesn't seem to be a lot of options here to get it back up and running even in a "dumb" mode since the buttons don't do anything.

[YHSublime]

Sorry to hear it, I don’t have an answer, but let us know if you get it worked out!

[beatle]

Been trading emails with Kessil.  It's possible the power supply is failing.  Anyone have an AP9X or 500x that I could plug into to confirm? I asked Kessil about any risk to another power supply and they've never seen an occurrence of the light unit causing a power supply failure if that's any consideration.

[beatle]

Figured I'd close the loop on this one.  Spolier: it wasn't the power supply.

 

I traded a few more troubleshooting emails and videos with Kessil and then they decided to replace the light for free as they deemed it a manufacturing defect.  The new light came in and I sent the old one back - all on their dime.  Just wow.  I don't think they owed me anything given the light's age and that I bought it from someone in WAMAS back in mid 2022 - not even an authorized dealer.  I figured at best they would offer me a fair deal on a refurb unit and not a free new light, so Kessil definitely gets a deep tip of the hat from me!

[YHSublime]

20 minutes ago, beatle said:

Figured I'd close the loop on this one.  Spolier: it wasn't the power supply.

 

I traded a few more troubleshooting emails and videos with Kessil and then they decided to replace the light for free as they deemed it a manufacturing defect.  The new light came in and I sent the old one back - all on their dime.  Just wow.  I don't think they owed me anything given the light's age and that I bought it from someone in WAMAS back in mid 2022 - not even an authorized dealer.  I figured at best they would offer me a fair deal on a refurb unit and not a free new light, so Kessil definitely gets a deep tip of the hat from me!

 

That's great customer service, love to hear it!