during the MACNA 2005 here in Washington i purchased a Barracuda waterfilter from AquaFX, (http://www.aquariumwaterfilters.com.) I just wanted to let everybody know how impressed i am with their product and especially with their customer service. Every time I call they are more than helpful. I had Never worked with an RO/DI before. What their website could not help me with the staff certainly did over the phone. When I needed a new part they shipped it wt no cost to me at all. when I had to replace the auto shut off i was once again shipped a new piece at no charge. When I call for replacement filters they are very courteous, efficient and polite. It is a pleasure calling them.
In a time when all these big companies tout their horn about great customer service but never seem to deliver it is refreshing to be treated this way.
oh, and I am very happy with the filter. I use it for drinking water and ice cubes as well as for all of my aquariums.
Thanks,
Ingo