Der ABT January 19, 2010 Share January 19, 2010 Just thought i would pass on my good experience, I have an sms120 ph monitor, and was having some troubles with the power supply, i contacted their support email and heard back from them in about 4 or 5 hours offering to send out a new ac adapter, i ended up finding a wire that was look inside and just needed a little more solder. After doing this i noticed the PH probe wouldnt read below 12 and didnt change regardless of the ph of liquid (soda and windex for example) I let them know the power supply wasnt needed but that i was having trouble with the probe now. After a few emails trying to figure out why i got the offer to send me a slightly used one from their lab for free. he did not ask for a reciept or proof of purchase or even how old the unit or probe was. Got to say that is some really good customer service and i would highly recommend their product to anyone based on this fact (not too sure on how accurate their products are but man cust service is king these days). I havent ever used one of their controllers but man this is one of the best customer service experiences ive had in a long time. Link to comment Share on other sites More sharing options...
chris1017 January 20, 2010 Share January 20, 2010 congrats, it's always nice to have good customer support. Link to comment Share on other sites More sharing options...
Der ABT January 20, 2010 Author Share January 20, 2010 Gets even better, last night when i got home there was a new power supply sitting there, so if anyone ever looses one and needs it please let me know I am more then happy to share the good fortune. Link to comment Share on other sites More sharing options...
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