I purchased 2 clown fish at Marine Scene. One was purchased about 6 weeks ago and the other about 2 weeks ago. Unfortunately, they are almost exactly the same size and will not quit fighting, so I quarantined one and took I back to exchange it for a smaller one today.
When I took it in they explained that they will only accept returns on Tuesdays due to their quarantine process. At least that was the excuse they are asked to give for not exchanging their own fish. I explained that I work in DC and can't get there during store hours on Tuesday and they said that I could not exchange it then. I told them that all of the other fish stores I go to accept their own fish any day. They said they won't.
I have asked at Marine Scene before if I could exchange a fish if I had a problem and the answer was "yes," not "only on Tuesdays."
All other LFS that I have ever gone to, which is a lot, will accept a fish like this and put it in a separate quarantine tank. To me it sounds like a lame excuse to minimize returns, and is unquestionably deceptive up front.
The people that work there are always professional and polite, but this store policy is deceptive and disgraceful. Anyone else have a problem with Marine Scene?
FN