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AI Prime help - Red LED won't turn off...


jwalsh

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Have been running an two-year-old AI Prime over my Fusion for a while now and just added a brand new AI Prime to the mix. I was able to have the original be the parent and the new run as the child. However, the new one's deep red LED will not turn off, no matter what I put the settings on. For example, I set everything to 0% and the whole array will be dark while I'm on the editing page. However, the deep red will still be at around 5% or so after I back out of the editing page. There are different channels/arrays on the old and the new light, for what that's worth. Can get pics and serial numbers if that helps at all this evening.  


 


Thanks for looking and for any help anyone can provide!


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AI customer service are top notch from my experience. You should give them a call. I had a problem connecting all my fixtures before and they were very helpful.

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