Cheshireboxers October 28, 2014 Share October 28, 2014 Marcos,Richard (Exotic Reef Creation) , Thanks for the input it's always good to know the truth and that's why we keep coming back to you guys, You guys are not in it for just making a sale but making sure that the customer gets a quality product and making sure that the customer knows how to provide the best environment for their purchase so they are successful in keeping a healthy reef tank and how to care for their fish. As a WAMAS member I am vey grateful to have a vendor who is very active in our club and provide us with such service. Please feel free to post on your site as well as the WAMAS site I feel more people should be aware of your dedication and hard work. Thanks, Patty and Fred Link to comment Share on other sites More sharing options...
nova423 October 30, 2014 Share October 30, 2014 I have no qualms hijacking an ERC love thread Dedication and hard work are an understatement when it comes to the phenomenal business practices of ERC. I have a feeling when its "Dr. Marcos and Dr. Richards Live Aquaria" in 20 years and not "Dr. Foster and Smith", those of us that have been working with them for a while will know exactly why! I LOVE ERC, and here is why: The last few months I have had a hectic travel schedule, and I was not able to pick up my LRS food for like two months until after I ordered it in the last group buy. I missed scheduled meetups, never answered messages on WAMAS etc. because of ongoing developments in my professional life. Weak excuse, I know ERC was extremely patient, especially since at one point I had totally forgotten I had purchased it and it was one of Marcos's messages that reminded me. Thankfully, ERC was willing to put up with my flakiness, AND when I had to gall to ask for ten minutes of their time just to talk about tank stuff when I finally was able to meet up with them ( totally not ERC's fault, remember! ) Marcos listened to me and gave me some good advice. All with a smile. Great company, if you are one of the rare WAMASers who has not done business with ERC, I highly suggest you do. And if you are not a WAMASer, become one! Link to comment Share on other sites More sharing options...
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